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Public Works and Development & Neighborhood Services Request for Service

Click to view larger image of general snow response timing scheduleBefore You Click...
  • Report streetlight outages to MidAmerican Energy. Report traffic signal outages to Public Works. 
  • Report water main breaks and issues with your water service to Iowa American Water. Report sewer backups and sewer overflows in the street to Public Works.
  • Before you submit a request for ice and snow on your street, know what stage of snow removal crews are in. Excessive calls and reports for service when the City is actively responding keeps staff away from addressing emergency situations. Find more info at this link. 
Make a Request by Phone

Non-Emergency Requests for Service

  • Call us at 563.326.7923, Monday through Friday, between the hours of 7:00 AM and 4:30 PM, except Holidays.

Emergency Requests for Service

  • Call us at 563.326.7923 | 24/7. Our answering service will take the information and route your call to one of our team members. 

Sewer back-ups, sewer cave-ins, trees down in the street, traffic light malfunctions, and illegal dumping in process, are among the types of services considered an emergency. Please do not call for emergency services for topics such as missed garbage collection, potholes or icy/slippery roads when crews are actively clearing roads. 

Mobile App | Make Requests Using a Mobile Phone

SeeClickFix App Icon

Download the SeeClickFix mobile app on Google Play or the App Store.