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CitiBus Rider Transfers

Transfers are used when you need more than one bus route to complete your trip. 

If you need a transfer please let your driver know this WHEN YOU BOARD.

There is no charge for a transfer within the Davenport, Bettendorf and MetroLINK systems.

Policies and procedures for Transfers:

  • On Davenport CitiBus, a connection pass entitles riders to connect up to 3 times per fare within the system.
  • Transfers must be used within 3 hours of being issued, and a different route must be used each time.
  • When re-boarding as part of a transfer, present your transfer 1/2 to 2" inches in front of the QR Code reader located to the left of the SmartCard farebox.
  • Riders cannot reboard the same route with a transfer. If the same route is boarded, the rider must pay a new fare.  
  • Lost, stolen or forgotten transfers will require full payment in cash to board and ride any CitiBus.

For example:  you board the bus, pay your fare and ask for a transfer. You may then take the bus to the store, do some shopping, then - so long as you are boarding a different bus route than you took to the store - you may use the transfer to board another bus and pay no fare. You may do this up to 2 more times on the CitiBus system.

Any dispute involving any of the above policies will require the rider to pay full fare in cash in order to ride. Riders may follow up on the issue by: filling out a complaint form at the CitiBus Office located at the Ground Transportation Center, 300 W River Dr; by phone at 563.888.2151, or by e-mailing us. Any complaints found to be valid will be reimbursed with a bus token for another ride.

Question?  Call 563.888.2151.

Contact

DAVENPORT CITIBUS
Phone:
563.888.2151
Email: